FAQs
FAQs
Shipping, sizing, returns, exchanges, payment, and how our made-to-order model works.
Last updated: September 21, 2026
Frequently Asked
Answers to the questions we hear most
Q. Are your products pre-made, or made after I order?
Every Hypelysport item is printed to order. We are a print-on-demand shop, so your apparel is produced upon order once your purchase is confirmed. Nothing is mass-produced ahead of time — each piece is made to order specifically for you.
Q. How long will my order take to arrive?
Production takes 2–5 business days because items are made to order, and delivery takes another 3–5 business days. That is roughly 5–10 business days in total. Business days are Monday - Friday, excluding public holidays.
Q. How much is shipping?
Shipping is a simple $4.95 flat rate per order to anywhere in the 50 United States, including Alaska and Hawaii. The fee is shown clearly at checkout.
Q. Which carriers do you use?
Orders are delivered by trusted carriers — USPS, UPS, or FedEx — selected based on your delivery address. You'll receive a tracking number by email once your item ships.
Q. Where do you ship?
We ship to all 50 United States, including Alaska and Hawaii. We do not currently ship to P.O. Boxes, APO/FPO/DPO addresses, US territories, or international destinations. Please use a standard US street address.
Q. Can I return an item if I simply changed my mind?
Yes. We accept both change-of-mind and sizing returns within 30 days of delivery, in addition to returns for defective or wrong items. The item should be unworn, unwashed, and in original condition.
Q. Do I have to pay for return shipping?
No — return shipping is free. For change-of-mind and sizing returns, we do not charge a return shipping fee. We send you a free prepaid label to print and use, and defective or wrong-item returns are also fully covered.
Q. Do you accept exchanges?
Yes, we accept direct exchanges within 30 days. Email [email protected] with your order number and the size or design you'd like, and we'll send a free prepaid label. Your replacement is produced upon order once we receive the original.
Q. Can I cancel my order?
You can cancel for a full refund before production begins. Since items are made to order, once production has started a cancellation may not be possible, but you can still return the item after delivery within the 30-day window. Email us as soon as possible to cancel.
Q. How do refunds work?
Once we receive and inspect your return, approved refunds are processed within 2 business days to your PayPal balance or original payment card. Shipping fees are non-refundable except when the item was defective or the wrong item was sent.
Q. What payment methods do you accept?
We accept PayPal at checkout. PayPal also accepts Visa, Mastercard, American Express, and Discover via Guest Checkout, so you can pay by card even without a PayPal account.
Q. Will I be charged sales tax?
The price displayed is the final product price. Any applicable sales tax, if required by your state, will be calculated at checkout.
Q. What sizes do you offer?
We offer adult apparel and adult graphic T-shirts. Sizing details are listed on each product page. If you're unsure between two sizes, email us before ordering and we'll help you choose.
Q. My package is delayed or missing - what should I do?
Contact [email protected] with your order number. For a package confirmed lost in transit or delivered damaged, we'll arrange a replacement produced upon order or a refund, and help you open a carrier claim if needed.
Q. How can I reach you?
Email us at [email protected]. Our support hours are Mon–Fri, 9:00 AM – 5:00 PM MT, and we reply within 24 business hours.