Defective or Wrong Item
Printing flaws, damage on arrival, or the wrong item/size sent — we cover it fully.


Suit up the whole roster in one look. Add team name, numbers, and season for a matching set.
Send us your roster and season after you order. We confirm the layout before printing.
Machine wash cold inside out, hang dry, no bleach.
Return & Refund Policy
Returns, exchanges, order cancellation, and refunds on made-to-order apparel.
You may request a return within 30 days from the delivery date of your order. After 30 days we are unable to accept a return for that item.
Because every Hypelysport product is printed to order, we ask that returned items are unworn, unwashed, and in their original condition. We accept returns for both defective or incorrect items and change-of-mind or sizing reasons, as described below.
Printing flaws, damage on arrival, or the wrong item/size sent — we cover it fully.
Changed your mind after delivery? Returns are accepted within the 30-day window.
Ordered the wrong size? Return it, or exchange it for the size you need.
Free return shipping fee for change-of-mind & sizing returns. For change-of-mind and sizing returns, we do not charge a return shipping fee — return shipping is free. For defective or wrong items, we also cover the full cost of return and replacement.
Send your order number and the reason for the return to [email protected] within 30 days of delivery.
We reply within 24 business hours with a free prepaid return label and the return address.
Print the label, attach it to the parcel, and drop it off with the carrier. There is no return shipping fee for you.
Once we receive the item, we inspect it to confirm it is unworn and in original condition.
We process your refund or ship your exchange after inspection is complete.
Need a different size or design? We accept direct exchanges within the 30-day window.
Email [email protected] with your order number and the size or design you want instead.
We send a free prepaid return label — there is no return shipping fee for exchanges.
Ship the original item using the label provided.
Your new item is produced upon order once we receive and inspect the original.
We ship the exchanged item to you and send you fresh tracking details.
Because items are made to order, cancellation depends on how far production has progressed.
| When you cancel | Outcome |
|---|---|
| Before production begins | Full cancellation and full refund, no fees. |
| After production has begun | Cancellation may not be possible; you may return the item once delivered under the 30-day return window. |
To cancel, email [email protected] as soon as possible with your order number. We will confirm the production status of your order and let you know your options.
| Step | Timeframe |
|---|---|
| Refund processed after inspection | Within 2 business days |
| Funds appear in your account | Depending on PayPal or your card issuer |
Approved refunds are issued to your PayPal balance or the original payment card. The original shipping fee is non-refundable except where the item was defective or the wrong item was sent, in which case the full amount is refunded.
A note on made-to-order items. Since each product is produced upon order, please double-check your size and design before checkout. Our size details are on every product page, and our team is glad to help by email before you buy.
Questions about a return, exchange, cancellation, or refund? Email [email protected]. Support hours are Mon–Fri, 9:00 AM – 5:00 PM MT and we reply within 24 business hours.